Alpine Property Finders (“We”) are committed to protecting and respecting your privacy.
Our nominated representative for the purpose of the Act is Giles Gale.
Information we may collect from you
We may collect and process the following data about you:
Information you give us:
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial information, personal description and photograph.
Information we collect about you:
With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources:
We may receive information about you if you use any of the services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways.
Information you give to us.
We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) or telephone with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means or telephone only if you have consented to this. If you do not want us to use your data in this way, you may contact us via our website. If at any time a user would like to unsubscribe from receiving future update emails, the user may contact us via our website or unsubscribe directly from our marketing emails; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, from time to time, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Analytics and search engine providers that assist us in the improvement and optimisation of our site. Third party service providers we use to operate our business, the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for this purpose, provided you have given us your permission.
We may disclose your personal information to third parties:
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Third party online services we use to process your data will have certified agreement within the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the tranmission of your personal data via use of modern encryption cyphers and digital security certificates, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us via our website or our offices at Devonshire House, Manor Way, London WD6 1QQ.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. We do not control the content on these websites and we are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal data to these websites.
Access to information
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with General Data Protection Regulation (GDPR) (EU) 2016/679. Any access request to provide you with the information we hold about you will not be subject to charge.
You have the right to request your personal data be corrected, prohibited for certain uses or removed completely in accordance with General Data Protection Regulation (GDPR) (EU) 2016/679.
This document was last updated on 14 December 2018